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Returns & Exchange

  • We understand that under certain circumstances you may wish to cancel or exchange an order.

  • Once your order has been confirmed, your payment has been received and the product has not been shipped, your requirements may change.

  • This is regarded as a "change of mind", in this case we cancel an order within 7 days of the order being placed and we give you a full refund. Shipping charges are refundable.

  • You must give us a written notice to cancelling the contract.

  • After 7 days, the order is considered as final sale and cannot be fully refunded.

  • If you cancel your order after 7 days a 20% handling charge of order value will
    be incurred

  • or we are happy offer you a credit slip/voucher of the same value to spend in our online shop when the product has not been sent.

  • If you wish to exchange a product you received, please notify us by email or in writing immediately. We are unable to process an exchange until we receive the product back.

  • Please note, you can exchange your order for items of the same value or higher.

  • Once we receive your returned item for exchange in perfect condition we will email you credit slip/voucher to spend in our online shop.

  • If the goods are misdescribed we will refund your purchase.

  • If there is a problem with the goods, please notify us by email or in writing within 7 working days from the day after delivery providing details of the problem, so that we may work with you to arrange a return, replacement, refund, or credit. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

Please email info@funzyonesie.co.uk  to request a refund, exchange or credit slip.
Mail your returned item to:

Funzy Onesie
13 Tulley Wynd
Motherwell
Lanarkshire
ML1 3FG
 
  • Returned items should be unused, unopened, unmarked and must be returned in the original manufacturer's packaging with any enclosed documentation. We will issue a full refund on receipt.

  • Goods will only be accepted for return if they are despatched within 14 days of receipt of the order, unless we have notified you otherwise. We are unable to process your refund until we receive the product back.

  • The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty.

  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  • Once your package has been received at Funzy Onesie, if you are entitled to a refund, in the interests of fraud prevention, your refund will be credited back to your original method of payment within 28 days of receipt of the return. If you wish to make an exchange, you will need to place a new order using credit slip/voucher (unless you are exchanging a damaged item).

This return policy does not affect your legal rights (conforming to the Sale of Goods Act 1979) - for example, if goods are faulty or misdescribed.